Return and Refund Framework

Territorial Service Limitation

Our operations are focused exclusively within the Hong Kong Special Administrative Region. All logistical arrangements, including product deliveries, returns collection, and replacement processing, are executed solely for locations situated within this specific geographical territory. We do not support transactions or return distributions outside of Hong Kong. This ensures structural alignment with local corporate regulatory guidelines.

Thirty-Day Return Window

We provide our customers with a 30-day window to evaluate their purchases, starting directly from the calendar day the item arrives at your designated delivery address. This period allows sufficient time to ensure your shipment arrived intact. Requests submitted after this 30-day timeline cannot be integrated into our operational pipeline under any circumstances.

Defective or Incorrect Orders

If an item you receive possesses physical deficits, structural defects, or does not correspond to the decorative model you selected on our platform, you must alert us immediately. Please contact our administrative department via email at decor@volantivex.com to initiate the recovery protocol. This communication must contain precise details regarding the issue.

Complimentary Courier Collection

Upon receiving your notification regarding a defective or incorrect order, our logistical team will organize a collection courier to retrieve the item directly from your doorstep. This return collection is executed entirely at our expense, meaning there are no transportation fees, hidden tariffs, or service charges imposed on the customer during this collection process.

Organizational Product Evaluation

Once the returned decorative item arrives back at our centralized storage facility, our team dedicates a 24-hour period to evaluate the physical state of the returned item. This systematic evaluation determines the optimal resolution path based on item availability and structural condition. We process these evaluations with structural consistency.

Resolution Paths and Replacements

Following the successful completion of our twenty-four-hour evaluation process, we will pursue one of two distinct operational resolutions:

1. Product Substitution: If the identical decorative item is available in our inventory, we will immediately initiate the shipment of an exchange replacement to your address at no added cost.

2. Complete Transaction Reversal: If the product deficit cannot be resolved through standard renewal methods or if the specific decorative item is completely out of stock, we will execute a complete transaction refund.

Refund Method and Bank Transfers

Because our platform functions exclusively using a cash on delivery framework , our accounting records do not contain your electronic payment routing parameters. To return your funds, we will initiate communication via email to request your local bank transfer credentials. This workflow preserves data accuracy throughout the accounting cycle.

Upon receiving your official banking data, we will execute a direct bank transfer covering the entire original purchase amount. Once processed by our accounting department, the transferred funds typically require five to six business days to appear within your bank account. This specific timeframe fluctuates depending on the individual policies of your banking institution.

Absence of Restocking Tariffs

We do not enforce any restocking penalties, processing subtractions, or administrative adjustments on returns linked to item discrepancies or transit issues. The full original value is preserved throughout the correction process without deductions.

Change of Mind Limitations

We explicitly restrict returns, structural exchanges, or refunds stemming from an individual change of mind or personal preference shifts after delivery. We advise all patrons to execute transactions only when they maintain absolute certainty regarding their selection of decorative items. Please review these operational terms before purchasing.

Support Communications

For additional inquiries regarding this protocol, our support representatives remain active between 9:00 AM and 5:00 PM Hong Kong Time, from Monday through Friday , excluding public holidays. Our team acts to maintain transparency throughout your interaction.