Terms of Service

This agreement governs the use of the Volantivex online platform. By accessing our platform or purchasing our decorative items, you agree to comply with these stipulations.

Geographic Availability

Volantivex operates exclusively within the Hong Kong Special Administrative Region. We do not accept orders, distribute items, or facilitate service outside this defined territory. All operations comply with local administrative rules.

Fulfillment and Transit Timeframes

We process and ship purchases systematically. Order packaging and dispatch preparation require 1 business day. The physical transit of decorative items requires an additional 1 to 3 business days . Consequently, the total expected delivery interval ranges between two and four business days from the initial purchase date.

Order Cancellation Parameters

Purchasers can cancel their orders only while the decorative items remain within our warehouse facilities. Once the consignment is dispatched and transferred to our logistics network providers, the delivery process must be completed, and cancellations cannot be executed.

Payment Framework

We use a cash on delivery framework exclusively. The full purchase price is collected at the customer door during delivery. There are no hidden fees, extra processing additions, or shipping costs associated with any transaction on our platform.

Return and Refund Policies

We provide a 30-day return window beginning from the specific day of delivery. If an item arrives with damage or does not match the purchase request, you must report the issue by sending an email to decor@volantivex.com.

Upon notification, we will coordinate a pickup from your address with no additional cost to you. Once the returned item reaches our facility, our team requires twenty-four hours to assess the item condition. Following this assessment, we will either coordinate an exchange replacement or initiate a full refund if the damage cannot be resolved or if the item is out of stock.

Because we collect physical payments at your door, we do not possess your banking details. We will contact you via email to request your bank transfer credentials. Once received, the refund will be sent via bank transfer. The processed amount typically appears within your personal account inside five to six business days, depending on your banking provider.

Please note that we do not accommodate returns, exchanges, or refunds arising from a change of mind. We request that you complete transactions only when you are entirely certain of your purchase. We do not impose any restocking fees for returns related to damage or incorrect shipments.

Customer Support Hours

Our operational support team is available to assist you with any questions or requests. You can contact our support representatives from 9:00 AM to 5:00 PM Hong Kong Time, Monday through Friday . We are dedicated to providing clear answers to your inquiries.